GSM companies and unsolicited services

The operators of the global system for mobile communication (GSM) in the country are either bent on compelling value added services on their customers or determined to enrich themselves through calculated countless flash messages with subscriptions, not minding that every valid contract follows a laid-down procedures.Or perhaps, the service-providers know better than their customers and…… Read more GSM companies and unsolicited services

Are Nigerian Mobile Networks Heading For Financial Crisis?

Recently, one of Nigeria’s four GSM Service Providers, Etisalat Nigeria, rolled out a unique bundle offering  called EasyFlex. In this offering, you get to choose a bundle comprising of Short Messaging Service (SMS), voice and data services. For N1000, one of the plans offer you 100 minutes of talk time to any local network, 100… Read more Are Nigerian Mobile Networks Heading For Financial Crisis?

Regulator begins service quality probe of ‘Big Three’ GSM operators

The Nigerian Communications Commission (NCC) has commenced fresh service quality verification tests offered by the three biggest GSM operators in the country amid the expiration of the November 30 deadline for them to improve service quality or risk a sales ban. Director, Public Affairs, NCC, Tony Ojobo confirmed the commencement of the quality of service… Read more Regulator begins service quality probe of ‘Big Three’ GSM operators

Poor Service Quality – Why NCC Got it Wrong

Recently, the Nigerian Communications Commission (NCC) in a public statement warned MTN, Globacom and Airtel that it would stop them from selling Subscriber Identification Module (SIM) cards by the end of this month if they fail to improve the quality of service (QoS) on their mobile networks. The telecommunications regulator who issued the operators a… Read more Poor Service Quality – Why NCC Got it Wrong