Innjoo – Service Par Excellence

Between June 1 and June 7,2015 Jumia had what it called its “Megathon”. Specific mobile phone models from selected manufacturers were sold at 50% off its retail value.

innjoo-one-gold_v8nhIt was an opportunity for me to pick up a phone for my workplace SIM. I decided on an Innjoo One – Gold that was being offered for N13,999.00 after applied discount.

I was not particularly thrilled with the specifications of the phone but who can refuse such a huge discount. I had noticed that, lately, most phones being churned out from Asia – particularly China – have very predicatble specifications; Google Android 4.4.2 KitKat (Don’t they know Lollipop’s been out for almost a year?!), 1GB/2GB RAM, Mediatek Processor (usually MT6592) with 16GB Internal Memory.I ranted about this extensively on twitter the night after i took delivery of the phone.

Shockingly, just a few minutes after my rant and as if with a mind of its own, the phone slid off the table and landed face down on the ceramic tiled floor. I was speechless for the whole of 2 minutes. This was nothing short of a “Harakiri” that the phone just pulled on me. I quietly packed up the phone and went to bed to grieve over the loss.

Next morning i called Innjoo service center and was informed that i would be parting with N8,500.00 to replace the shattered screen. Wow! Screen replacement is going to cost me more that half of what i paid for the whole phone!

Took a dash there during my lunch break, was given a tally number on arrival. However, i did not spend more than 10 minutes before i was attended to.

Apparently, the model is a recent release and the customer service lady expressed her doubt on the availability of a replacement screen.

“Can you give me a minute to speak with my supervisor?”, she asked.

Damn! I was already thinking in my mind how this was going to play out;

“Sorry we don’t have a replacement screen at the moment. Do you mind leaving the phone with us and come back for it in, say, 3 weeks?” I had made up my mind to smash the phone on their floor if she comes back with such a response.

She was back a few minutes later and started, “Sorry we don’t have a replacement screen at the moment…”. Damn! Knew it! But she continued,”Do you mind if we replace with a new one? You will only be paying the same N8,500.00″

New one?! Really! Wow!

“Sure, sure” I responded excitedly “I don’t mind”

5 minutes and N8,500.00 later, i was out of the service center with a brand new Innjoo One – Gold phone.

A very happy ending to a rather sad experience. Innjoo, you get my vote for good service delivery.

This Post Has 4 Comments

  1. onianwa

    You still don’t like the phone in total comparison though, do you?

    1. Wale Falade

      Really, it is a good phone. Nothing exceptional. Nothing to separate it from the crowd.

  2. spacyzuma

    Sir, a friend of mine has a similar problem. She bought the phone during the sale and hers has stopped charging. Can you please share Innjoo’s customer car number that you called?
    Thanks.
    Zuma

    1. Wale Falade

      Their number is 0700 046 6566. Office at 79/80 Awolowo Road, Ikeja.

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