Innjoo – Service Par Excellence

Between June 1 and June 7,2015 Jumia had what it called its “Megathon”. Specific mobile phone models from selected manufacturers were sold at 50% off its retail value.

innjoo-one-gold_v8nhIt was an opportunity for me to pick up a phone for my workplace SIM. I decided on an Innjoo One – Gold that was being offered for N13,999.00 after applied discount.

I was not particularly thrilled with the specifications of the phone but who can refuse such a huge discount. I had noticed that, lately, most phones being churned out from Asia – particularly China – have very predicatble specifications; Google Android 4.4.2 KitKat (Don’t they know Lollipop’s been out for almost a year?!), 1GB/2GB RAM, Mediatek Processor (usually MT6592) with 16GB Internal Memory.I ranted about this extensively on twitter the night after i took delivery of the phone.

Shockingly, just a few minutes after my rant and as if with a mind of its own, the phone slid off the table and landed face down on the ceramic tiled floor. I was speechless for the whole of 2 minutes. This was nothing short of a “Harakiri” that the phone just pulled on me. I quietly packed up the phone and went to bed to grieve over the loss.

Next morning i called Innjoo service center and was informed that i would be parting with N8,500.00 to replace the shattered screen. Wow! Screen replacement is going to cost me more that half of what i paid for the whole phone!

Took a dash there during my lunch break, was given a tally number on arrival. However, i did not spend more than 10 minutes before i was attended to.

Apparently, the model is a recent release and the customer service lady expressed her doubt on the availability of a replacement screen.

“Can you give me a minute to speak with my supervisor?”, she asked.

Damn! I was already thinking in my mind how this was going to play out;

“Sorry we don’t have a replacement screen at the moment. Do you mind leaving the phone with us and come back for it in, say, 3 weeks?” I had made up my mind to smash the phone on their floor if she comes back with such a response.

She was back a few minutes later and started, “Sorry we don’t have a replacement screen at the moment…”. Damn! Knew it! But she continued,”Do you mind if we replace with a new one? You will only be paying the same N8,500.00″

New one?! Really! Wow!

“Sure, sure” I responded excitedly “I don’t mind”

5 minutes and N8,500.00 later, i was out of the service center with a brand new Innjoo One – Gold phone.

A very happy ending to a rather sad experience. Innjoo, you get my vote for good service delivery.

4 thoughts on “Innjoo – Service Par Excellence

  1. Sir, a friend of mine has a similar problem. She bought the phone during the sale and hers has stopped charging. Can you please share Innjoo’s customer car number that you called?
    Thanks.
    Zuma

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